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Aspen Properties Ltd. (“Aspen” or “we” or “us”) and all of its subsidiaries and affiliates are firmly committed to maintaining the privacy of those who provide personal information to us. With that in mind, we have adopted the following practices to safeguard your personal information and ensure your privacy is maintained (individually and collectively, “you” or “your”).

This Privacy Policy explains Aspen’s policies and procedures we collect, use or disclose about our customers and users:

  • of this website, (“Website”);

  • of Aspen’s mobile applications (any such application, the “App”); and

  • in email, text and other electronic messages between you and the Website or App.

This Privacy Policy does not apply to information collected by:

  • us offline or through any other means, including on any other website operated by Aspen or any third party; or

  • any third party, through any application or content (including advertising) that may link to or be accessible from the Website.

Before using the Website or the App, please read this Privacy Policy carefully. Our Privacy Policy is incorporated into and is subject to the Aspen’s Terms of Use for its Website and the App, so please read these documents carefully.


Aspen reserves the right to change this Privacy Policy from time to time. As a result, a revised Privacy Policy will be posted on the Website to notify you of any such changes. We recommend that you check this Website periodically in order to review our current Privacy Policy. The effective date of this notice and any revised or changed notice may be found at the end of the Privacy Policy.

What is Personal Information?

Personal information means any information about an identifiable individual (“Personal Information”). Your Personal Information includes all data which contains information about your personal circumstances (i.e. your name) and/or factual circumstances (i.e. your use of the App) which makes it possible to personally identify you.


The knowledge and consent of an individual are required for the collection, use, or disclosure of Personal Information, except as permitted by privacy laws.

Your use of the Website or the App indicates your consent to the Privacy Policy and relevant Terms of Use. If you do not wish to be bound by these agreements, please do not use the Website or sign up for the App.

Generally speaking, should a different purpose to the collection, use or disclosure of your Personal Information than the purposes set out herein be proposed by Aspen, Aspen shall seek your consent at the same time it collects the information. However, Aspen may seek consent to use and disclose Personal Information after it has been collected, but before it is used or disclosed, for such new purpose.

You may withdraw consent at any time to some or all of the purposes indicated in the Privacy Policy, subject to legal or contractual restrictions and reasonable notice. Please note, however, that in some circumstances, we may not be able to provide you with our services if you withdraw your consent to our use of your Personal Information.

Personal Information We Collect, Use and Disclose

The following paragraphs set out how we collect, use and disclose your Personal Information when you visit the public part of our Website or use the App. 

A. Your Browser

We collect your Personal Information that is transmitted by your browser to enable you to visit our Website. In order for your browser to display our Website, your browser will automatically transfer to us certain Personal Information from you. Such Personal Information is collected when you use our Website and is saved on our server log records. The following information is collected:

  • (where applicable) the user’s name;

  • the date and time of access;

  • the method of access (get/post);

  • the request;

  • the protocol (e.g. http);

  • the status (e.g. error reports);

  • the amount of data retrieved;  

  • the user’s browser; and

  • the user’s IP address.


​B. Cookies​

Our Website uses cookies for your convenience of visit and to ensure all its functions are available to you. Cookies are a small amount of information (text files) generated by a website when you visit it and saved by your web browser in the browser or on your computer in order to remember information about you.

You can delete cookies or adjust your browser settings to notify you when a cookie is sent. Please consult your browser's help menu for instructions. Visiting our Website with analytics cookies disabled will have no significant impact on your browsing experience.

C. Employment Opportunities

Our Website allows you to submit an application for current job postings with Aspen identified on the Website. Therefore you may provide us with your contact information, any questions or comments you have about the job posting, as well as personal information set out in your resume, including your educational and employment history. We use this information to review your application and suitability for current employment opportunities at Aspen, as well as to contact you with respect to employment opportunities. Aspen only retains an individual’s application and associated information provided until the employment position is filled.

D. Inquiries, Feedback and Service Requests

Our Website allows you to submit inquiries, feedback or service requests associated with our tenancy services, and therefore you may provide us your contact information and any other personal information associated with your inquiry, feedback or request. We use this information solely to review and address your inquiry, feedback or request as best as possible. We retain this information only as long as necessary to address your inquiry, feedback or request.

E. Access to your Personal Information by Aspen Employees and Third Parties

Employees from Aspen will obtain knowledge of and access to your Personal Information for the purposes indicated above. Such employees are located in Alberta, Canada. Employees from Aspen will be able to remotely process and/or access your Personal Information from different offices located in Alberta.


We may additionally disclose your Personal Information to third parties if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:

(a) comply with legal processes;

(b) enforce this Privacy Policy;

(c) respond to claims that any information you provide violates the rights of third parties; (d) protect the rights, property, or personal safety of our employees, our users and/or the public; or

(e) in relation to the sale, assignment, transfer or acquisition of all or substantially all of our assets or shares by a third party. 

Limiting Retention

Aspen will retain Personal Information only as long as it is required for the purpose it was collected. This time may vary depending on the purpose for which the information was collected. However, when the information is no longer required for its intended purpose, it is either destroyed or rendered anonymous.


Personal Information will be kept as accurate and up-to-date as is reasonable and required to serve the purposes for which it was collected. If you wish to change Personal Information that you have provided Aspen, please contact us at the contact details below.

Data Security and Safeguards

Aspen will take reasonable steps to protect the Personal Information under its control from loss, unauthorized use, access, modification or disclosure. We use physical, electronic and administrative measures designs to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. We store all information you provide to us behind firewalls on our secure servers. The nature of the safeguards will vary depending on the sensitivity of the information that has been collected, the amount, distribution, and format of the information, and the method of storage. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or the App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website or the App. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or the App.


Access to Information

You may, at any time, request to be provided access to your Personal Information, the types of Personal Information collected, and whether your Personal Information has been transferred to a third party. In order to obtain access to your Personal Information, you may make a request in writing to Aspen at the contact details below. The written request must provide sufficient detail to allow Aspen to identify the Personal Information being sought. Unless exempted by law, Aspen will provide you with access to your Personal Information or the Personal Information you are entitled to receive as noted above. Aspen may charge a minimal fee according to the cost required to retrieve the requested information.

F. Location Tracking

We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services such as mobile door access in our properties. If you wish to change our access or permissions, you may do so in your device’s settings. Even when location services are turned on to "always", we do not store any of your location data and only use it to properly wake the Bluetooth Low Energy door readers for an improved user experience

If you have questions or concerns regarding the collection use or disclosure of your Personal Information or this Privacy Policy or want to correct, update or delete any Personal Information, please send an email to or call 403 216 2660 or write to us at: 810, 150 9th Ave S.W., Calgary, AB T2P 3H9.

Effective Date: October 29, 2021

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